Terms & Conditions

1. About these Terms

These Terms & Conditions form an agreement between you and the operator of Hollywood Aus Casino. They apply to your use of the website, mobile services, software, games, promotions and any other services made available through the site. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these Terms.

If you do not agree with any part of these Terms, you must not use the website or participate in any gambling activity. Other rules may also apply to particular games, promotions, payment methods or features. Those rules will be displayed on the relevant page and should be read together with these Terms. If there is an inconsistency, the specific rule for the relevant service may apply to that service.

You are responsible for checking the current version of these Terms before using the website. Hollywood Aus Casino may update or amend the Terms when reasonably required, including to reflect changes to services, technology, legal requirements or operating practices. Continued use of the website after an update means that you accept the revised Terms. If a change materially affects your rights or obligations, information may be provided on the website where appropriate.

Eligibility and legal use

You must be at least 18 years old to use the services. You must also be legally permitted to access online gambling services in the location where you are physically present. It is your responsibility to understand and comply with the laws that apply to you. You must not access or use the website from a location where online gambling is prohibited or restricted.

Hollywood Aus Casino may use age, identity, location and other verification checks before or after an account is opened. You must provide accurate, current and complete information and promptly update it if it changes. Providing false, misleading or incomplete information may result in an account being restricted, suspended or closed.

2. Accounts and account security

You may generally hold only one personal account unless the operator has expressly approved another arrangement. Accounts must be registered in your own name and may not be opened or used on behalf of another person. You must not sell, transfer, lend or otherwise allow another person to use your account. Any attempt to create multiple accounts or avoid an account restriction may lead to action under these Terms.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with anyone and sign out when using a shared or public device. You should notify the website through its available support channels as soon as possible if you believe that your account has been accessed without permission or that your login details have been compromised.

You must not use another person's payment method, account details or identity information without proper authorisation. Hollywood Aus Casino may ask for documents or other information to confirm your identity, age, address, ownership of a payment method or source of funds. Verification information must be genuine, legible and provided within any reasonable period requested.

The operator may refuse an account application, limit access to particular services, suspend an account or close an account where it considers this necessary for security, legal, regulatory, responsible gambling, anti-fraud or operational reasons. Where permitted, relevant information about the action and any next steps may be provided to you.

Account closure

You may request the closure of your account at any time through the available account or support processes. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, misuse of the website, verification or these Terms. Any remaining balance may be dealt with in accordance with applicable law, verification requirements, payment rules and the operator's procedures.

3. Deposits, withdrawals and gambling activity

You may only deposit funds using a payment method that is registered in your name or that you are authorised to use. Payment options, processing conditions and any applicable fees or restrictions will be shown on the website or during the transaction process. You should review those details before confirming a deposit or withdrawal.

You must not deposit money obtained unlawfully or use the website to conceal, move or disguise the source of funds. Transactions may be reviewed for fraud prevention, identity verification, financial crime controls and compliance with applicable laws. A transaction may be delayed, declined, reversed or subject to further checks where a concern is identified.

You should only deposit funds that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You remain responsible for checking your balance, transaction history and payment information. If you notice an error or an unfamiliar transaction, raise it through the available support channels promptly.

Withdrawals may be subject to account verification, payment-method checks, transaction review and any applicable game or promotional rules. The operator may return funds using an approved method and may require a withdrawal to be made to the original payment method where this is appropriate or required. Any applicable conditions will be presented before or during the relevant request.

Games, results and technical issues

Games are operated using systems intended to produce fair and random results where randomness is relevant to the game. Game rules, available features and the method used to determine results may differ between products. You should read the rules displayed for a game before playing.

A game entry, wager or transaction is normally treated as accepted when it is recorded by the website's systems. If there is a technical error, interrupted connection, incorrect display or other system problem, the operator may review the affected activity and take reasonable corrective action. Where a result or transaction is clearly affected by an error, it may be voided or adjusted in accordance with applicable rules and law.

You must not attempt to interfere with the website, exploit a software fault, use automated tools, manipulate game outcomes or obtain an unfair advantage. Suspected abuse may result in suspension, cancellation of affected activity, withholding of funds where legally permitted and further investigation.

4. Promotions, responsible gambling and acceptable use

Promotions and offers

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may include eligibility requirements, participation instructions, qualifying activities, expiry periods, wagering or playthrough requirements, maximum values and withdrawal conditions. You should read the applicable promotional terms before taking part.

Unless a promotion states otherwise, offers are intended for one person, one household and one account. The operator may withdraw, amend or refuse a promotion where there is suspected misuse, technical error, duplicate participation, collusion or a breach of the relevant rules. Promotional activity must not be used to exploit a fault or avoid a stated condition.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget and time limit before you begin, keep track of your activity and stop when you reach your limit. Never gamble with money needed for living expenses, debt repayments or other important commitments.

• Do not chase losses or increase your stakes because you feel due for a win.
• Do not gamble when you are upset, under the influence of alcohol or affected by medication.
• Take regular breaks and consider whether gambling is affecting your finances, relationships, work or wellbeing.
• Use available deposit, spending, time-out or self-exclusion tools if you need help controlling your play.
• Seek independent support from a suitable gambling counselling or support service if gambling is causing concern.

You can contact the available support team to ask about responsible gambling tools or account restrictions. If you request a self-exclusion or other restriction, you must not try to bypass it by opening another account or using someone else's account. The operator may take steps to identify and close accounts that appear to circumvent a restriction.

Acceptable use

You must use the website lawfully and respectfully. You must not upload harmful code, interfere with security, scrape or copy content without permission, impersonate another person, harass staff or other users, attempt unauthorised access, or use the services for fraud, money laundering or any unlawful purpose.

5. Privacy, liability and general provisions

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, manage accounts, process transactions, verify identity and age, prevent fraud, support responsible gambling and meet legal obligations. You should read the Privacy Policy to understand how information is managed.

By maintaining an account, you agree that the operator may send service-related messages, including account notices, security alerts, transaction updates and changes to these Terms. Marketing communications are handled in accordance with applicable requirements and any available preferences or consent settings.

Website availability and liability

The website and services may occasionally be unavailable because of maintenance, updates, technical faults, internet issues or circumstances outside the operator's reasonable control. No guarantee is given that the website will always be uninterrupted, error-free or available on every device. You are responsible for using suitable equipment, software and internet access.

To the extent permitted by law, Hollywood Aus Casino is not responsible for loss caused by your failure to keep account details secure, your misuse of the website, unauthorised access resulting from your actions, interruptions outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these Terms excludes, restricts or changes any right or remedy that cannot lawfully be excluded, restricted or changed under Australian consumer law or other applicable law.

Complaints and applicable law

If you have a concern about your account, a transaction, a game, a promotion or the operation of the website, raise it through the support method made available on the website. Include enough information for the matter to be reviewed, such as the relevant account or transaction details, dates and a clear description of the issue. The operator may request additional information before responding.

These Terms are intended to operate consistently with applicable Australian laws and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these Terms, account restrictions or responsible gambling options, use the official contact or support channels displayed on the Hollywood Aus Casino website. The current version of these Terms should always be checked before using the services.